Frequently Asked Questions

ServisDom is a cutting-edge platform that allows you to book a variety of home and professional services with ease. Backed by our parent company's 30+ years of experience in the service industry, ServisDom was created to redefine the quality and convenience of services in the UAE. Our mission is to provide exceptional service with a focus on customer satisfaction and long-term trust.

ServisDom offers a wide range of services, including: Cleaning Services: Home cleaning, deep cleaning, sofa cleaning, mattress cleaning, balcony cleaning, wardrobe cleaning, fridge cleaning, ironing, and window cleaning. Pest Control: General pest control, rodent control, termite control, cockroach control, and bedbug control. AC Services: AC cleaning, AC duct cleaning, AC installation, maintenance, and repair. Handyman Services: Curtain and blind hanging, electrician services, plumbing, and furniture assembly.

Yes, customers need to create an account to book services through the ServisDom platform.

Here are a few reasons to choose ServisDom: - Trusted Experience: With over 30 years in the service industry, we bring reliability and expertise. - Wide Range of Services: From cleaning to pest control and wellness services, we're your one-stop solution. - Professional Staff: All our professionals are trained, vetted, and experienced. - Convenience: Book services quickly through our user-friendly app or website. - Quality Assurance: We're committed to delivering high-quality services to ensure your satisfaction.

Booking a service with ServisDom is simple: 1. Download the App or Open the ServisDom Web App: Access the platform via the mobile app, available on both iOS and Android, or use the web app for a seamless booking experience. 2. Create an Account: Register with your phone number. 3. Select Your Service: Browse the available services and choose what you need. 4. Pick a Date and Time: Schedule the service at your convenience and any specific requirements for the service. 5. Enter Your Details: Provide your location. 6. Confirm Your Booking: Make your payment securely through the app or select cash payment, and you're all set!

Currently, ServisDom provides services in specific areas of the UAE, depending on the type of service. Please check the app or website to see if we serve your location. We are continually expanding our coverage to serve more areas and meet your needs better. Stay tuned for updates!

ServisDom's operating hours may vary based on service availability. Specific details about operating hours can be found on the platform when you book a service or by contacting customer support.

You can reach our customer support team through the following channels: - In-App Chat: Use the chat feature (WhatsApp or Telegram) in the ServisDom app for quick assistance. - Email: Contact us at support@servisdom.ae. - Phone: Call us at +971-52-765-7344. Our support team is available to assist you with any inquiries or issues you may have.

Yes, ServisDom has a mobile app available for booking services. You can download the app from your device's app store to book services directly.

If you're not satisfied with the service, you must report the issue within the specified timeframe, typically within 24 hours for damaged items and within 48 hours for missing or stolen items. Refunds or other resolutions will depend on the nature of the issue and the company's policies.

The name "ServisDom" combines "Servis", derived from the English word "Service", and "Dom", meaning "home" or "house" in Russian and several Slavic languages. This fusion clearly conveys the company's focus on providing various home-related services, making it a simple, memorable, and effective brand name that directly reflects its purpose.

We accept credit cards, debit cards, and cash payments. Payments can be made online via Visa and MasterCard or in-person with cash in AED.

Yes, you can pay in cash for services booked through the ServisDom platform, provided that the payment is made in AED or another agreed currency. Ensure you have the exact amount of cash ready for the service professional.

You can pay upfront through our web app or mobile app by entering your Visa or MasterCard details and securely checking out. Alternatively, you can choose to pay after the service with cash by selecting the Cash option at checkout.

No, we believe in transparency. All fees, including applicable service fees and taxes, will be clearly displayed before confirming your booking. Any additional work required will be discussed and approved by the customer before proceeding.

Yes, all first-time users receive a welcome discount code of 20% for their first service. Additional discounts will be announced periodically on the web app, mobile app, or our social media pages.

You can apply a promo code or discount voucher during the checkout process before confirming your booking. Simply enter the code in the provided field, and the discount will be applied to your total.

Cancellations must be made at least 2 hours in advance via the App or Website and/or email at support@servisdom.ae. For short-notice cancellations, ServisDom reserves the right to charge a cancellation fee of up to the full booking amount. Please refer to the cancellation policy mentioned in terms and conditions.

Unfortunately, our cleaners do not guarantee bringing change to bills. We recommend providing the exact amount of cash payment to avoid any inconvenience.

Refunds are processed only if the service is not completed as expected and based on our refund policy. Refunds are processed through the original mode of payment.

You will have a receipt/invoice for your payment inside your booking details in the App and Website after the transaction is completed. You can also request it from customer support if needed.

ServisDom offers a wide range of cleaning services, including home cleaning, deep cleaning, sofa cleaning, mattress cleaning, fridge cleaning, cupboard and wardrobe cleaning, window cleaning, balcony cleaning, after-party cleaning, and water tank cleaning.

Yes, same-day services are available based on service provider availability. It is recommended to book early for better chances of securing a slot.

It depends on your preference during booking. You can choose whether you need cleaning supplies or not. If you select Yes, we will bring all the necessary materials and equipment to complete the job for an additional fee of AED 10 per hour. If you select No, you will need to provide all the required cleaning supplies and tools for the service.

We offer a variety of handyman services, including furniture assembly, curtain and blinds hanging, electrical work, plumbing, and general repairs.

Yes, you can book multiple services in a single booking session through our web app or mobile app for your convenience.

Yes, ServisDom provides services for both residential and commercial properties. For larger commercial projects, you may contact us directly for custom packages.

Absolutely! We offer specialized services such as deep cleaning, post-construction cleaning, and disinfection services to meet all your cleaning needs.

Yes, additional tasks can be requested during the service, subject to the service provider availability and additional charges.

If the service exceeds the estimated time, additional charges may apply. You will be informed in advance before the extra time is charged.

Yes, eco-friendly cleaning options are available. Please specify your preference while booking so we can accommodate your request.

You can book services as early as the same day, subject to service provider availability. However, booking in advance is recommended for better scheduling options.

Yes, you can add special instructions during the booking process. Look for the Special Instructions field on the booking form and enter your specific requirements.

If you forgot to include a special instruction, contact our customer support team via in-app chat, email, or phone as soon as possible. They will assist you in updating your booking details.

To extend the service duration: - Inform the service professional on-site. - Contact our customer support team to confirm the extension and process any additional payment if required.

Yes, recurring bookings can be scheduled for services like cleaning and maintenance. Check the platform for available recurring service packages.

Yes, you will receive a booking confirmation through the app, including details of the scheduled service and the service provider.

You will receive a confirmation notification once your booking is accepted, and the service details will be available in your account under Bookings.

To reschedule your appointment: - Go to your booking details in the app. - Select the Reschedule option and choose a new date and time. - Confirm the changes. Rescheduling should be done at least 6 hours before the scheduled service.

To cancel your booking: - Go to your booking details in the app. - Select the Cancel option. - Confirm your cancellation. Note that cancellations made less than 6 hours in advance may incur a cancellation fee.

If you are not home at the scheduled time, the service professional will wait for up to 15 minutes. After that, your booking may be considered a no-show, and a cancellation fee may apply. Please inform us in advance if there is a delay or if someone else will be present to receive the service professional.

Absolutely! After the service is completed, you can rate and review your experience through the app. Your feedback helps us maintain service quality and accountability.

Yes, all service providers undergo a thorough background check and verification process before being listed on the platform to ensure safety and professionalism.

We prioritize your safety by conducting background checks, quality inspections, and ensuring our service providers follow professional standards.

If you encounter any issues, please contact our customer support team immediately through the app or email us at wecare@servicedom.com. We will address your concerns promptly.

Yes, all payment transactions are processed through secure, PCI-compliant gateways ensuring the highest level of data protection for your payment details.

We collect only necessary personal information such as name, contact details, and service location for booking purposes. Your data is handled in accordance with our Privacy Policy and never shared without consent.

Currently, real-time tracking is not available on our platform. However, we plan to implement this feature in the future to enhance your booking experience.

If your property is damaged, report the incident within 24 hours of service completion by contacting us via the app or email. We will investigate the matter and take appropriate action.

Complaints and disputes can be reported directly through our customer service channels. We will mediate the situation and aim for a fair resolution.

Yes, ServisDom is fully compliant with UAE data protection laws and international privacy standards to ensure the security of your data.